• Professionally advise the Board on issues within their scope of knowledge and alert the board when consulting other professionals is prudent.
• Conduct business in a professional manner.
• Develop an annual work plan that provides clear direction to the management agent and demonstrates strong leadership to the community.
• Establish and promote effective communication with the Board of Directors and between Community Leaders and the Membership.
• Are a viable resource for goods and services.
• Protect privileged information.
• Are flexible and willing to adjust service levels, as the Board or community needs change.
• Establish and maintain a high quality customer service plan for your community.

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First, what does a management agent do?

Generally speaking, a management agent administers the business affairs of the Association. This may include arranging all meetings, safeguarding all Association records, development and implementation of the budget, full service accounting, overseeing vendors and enforcement of the Rules and Regulations in a fair and consistent manner. 

Secondly, can’t we do this ourselves?

Associations can and sometimes do self-management. You may have members with the ability who are willing to dedicate the time required to do these things. This may be an individual or a committee. However, it is important to remember that Association Board members are volunteers. They often have families, full time jobs or other interest and responsibilities that prevent them form managing the Association on an ongoing basis.  Many retirees decide very quickly that retirement does not include working full time for the Association. 

For the greatest degree of success for the Association, there must be well-defined communications and reporting procedures. Hiring an outside management agent relieves a Board of the burdens and rigors of daily property management. This means peace of mind for the Board and residents alike. Choosing the right management agent allows you to enjoy your home and maintain property values.

Your management agent must be licensed and are required, not only by State Regulation, but by necessity to keep abreast of current developments within the profession. This is accomplished by taking continuing education courses throughout the year, therefore the Board can rely on the management agent to provide a broad depth of resources that aren’t readily available to the average association and it’s volunteers.

 At Lighthouse Community Association Management we earn your respect and trust by bringing the highest level of commitment to professionalism and excellence. We will bring support, education and expertise to the common interest of the community. We will provide the services that not only meet the day-to-day operations, but also the long-term operations of the community. 

We offer guidance to get the board goal oriented and focused and therefore, off and running in the right direction. Collectively, the Board is the decision maker; the management agent’s responsibility is to implement these decisions and to be a reliable source of history and continuity for the Board.